Giving Tree Wall Mount 24'' Matte Black Pot Filler Kitchen Faucet Double-Handle

ORDER HELP

 

Shipping Policy

Giving Tree offers free shipping on all US orders. For Canadian shipping, we charge customs duties and excess shipping so you can receive your order free and clear on delivery. For detailed shipping information, click here.

 

Do you offer promo codes or discounts?

Giving Tree offers many promotions and discounts throughout the year. To view current promotions, visit our promotions page. To stay up to date with current promotions, new products, and trending styles for bathroom and kitchen spaces, please sign up for our newsletter by entering your email address in the subscribe field located at the footer of our website.

 

Do you offer contractor discounts?

Giving Tree offers significant discounts to qualified and licensed trade professionals as but not limited to plumbing contractors, home builders, interior designers, and architects. For more information about us, please contact our customer service staff at (347)-368-7521 or email us at sales@givingtreehome.com.

 

How can I check my package?

All packages should be inspected upon delivery. All UPS packages and common carrier shipments (tractor-trailer) must be inspected for damage within 48 hours of delivery. Damage claims made after these periods may be denied by UPS or the freight carrier. For more instructions on the correct procedure, please view our Check Your Package page.

 

I received an incomplete order

Please check your order for missing parts and accuracy within 48 hours of delivery time. If you find any parts missing or incorrect, please call our customer service team toll-free at (347)-368-7521 or email us at sales@givingtreehome.com and we will ship the parts you need. After this period, we reserve the right to assume that the item arrives with all the correct parts. 

 

How long will it take to receive my refund?

Giving Tree will notify you by email once we have received and processed the returned product. Please allow 10 business days for processing. Refunds will only be charged to the original purchase credit card account. It may take up to 10 days for your credit card company to credit your account after processing. For international refunds, the amount will be paid in US dollars at the time of purchase. We are not responsible for exchange rate fluctuations or any additional credit card charges.

 

I received the wrong item

In the rare event that we ship the wrong item to you, please contact our customer service as soon as possible on (347)-368-7521, or contact us at sales@givingtreehome.com. We will ship the correct item to you and pick up the incorrectly shipped item

 

Do I need a Giving Tree account to checkout?

An account is not required to place an order, although creating an account provides faster checkout, current order status, order history, and more. Customers without an account can place an order. If you would like to create an account, please visit our Create Account page or fill out your account information on the Guest Checkout page when placing your order.

 

What payment methods do you accept?

We accept the following payment methods: Visa, MasterCard, American Express, Discover Credit Card, JCB, Diners Club, Maestro, Union Pay, Klarna Payments, PayPal, Affirm

We require full payment before processing the order. In some cases, you may see a charge on your credit card statement before receiving the item. This can happen when you order an item with a longer lead time towards the end of your credit card billing cycle. If you have any questions, please contact our customer service staff as soon as possible on (347)-368-7521 or email us at sales@givingtreehome.com.

Please note that Giving Tree can only accept credit card payments from accounts in the US and Canada. If you place an order online with a credit card from any other country, your order will be canceled and your credit card will be automatically refunded. Depending on your credit card company, it may take up to 10 business days for refunds to be returned to the credit card. If placing an order online, we will contact you for alternative payment options and your shipping quote.

You can pay with cash, a credit card originating in the US or Canada, PayPal, PayPal Credit, or wire transfer. For wire transfers, orders under $1000 will incur an additional $15 wire transfer fee. Customers will be responsible for any taxes, duties, customs, or brokerage charges that may arise in addition to drop shipping costs.

Klarna Payments supports installment payments. Pay in 4: Split the cost of your purchase into 4 interest-free payments, paid every 2 weeks. Pay in 30 days: Start enjoying what you've ordered right away. Make payments online or in the Klarna app after trying the product IRL. No interest and only pay for what you keep.

For all our payment methods, please visit our payment methods page.

 

Can I place an order for pickup?

Our warehouse is open and you are welcome to visit at any time, if you need to visit, please contact our customer service staff at (347)-368-7521 or email us at sales@givingtreehome.com.

 

How can I cancel or change my order?

If you need to cancel your order, please contact our customer service staff at (347)-368-7521 as soon as possible, or email us at sales@givingtreehome.com. You can cancel standard orders before shipping. Our return policy takes effect after the order is shipped.

 

Do you charge a return fee to return an item?

Giving Tree will charge no additional fees if you comply with our return policy. If you do not comply with one or more of the stated policies, the following charges may apply:

Damaged product box – 10% fee

Return to an incorrect location – 25% restocking fee

A 15% restocking fee applies for packages or shipments that are refused return upon delivery.

Goods returned due to non-acceptance of delivery appointments or refusal to make a timely appointment with the carrier; 15% restocking and return shipping charges apply for returned goods.

To view our full return policy, click here.

 

How do I return my purchases?

Need to set up returns? Email our customer service team at sales@givingtreehome.com.

Returns can only be made within 30 days of receiving your product, and all products must be in a resaleable condition and free of damage or defects. No refunds will be given if the product is returned in an unsellable condition. This product had to be installed and must be returned in its original packaging. The customer is responsible for return shipping.

Please note that special order items and custom products are non-returnable and cannot be canceled once production begins, and sales of all products marked "non-returnable" are final.

To return a product, you will need to send our Customer Service Team a Return Material Authorization by emailing sales@givingtreehome.com.

To avoid any additional charges, please include all original packaging materials, manuals, and accessories that came with the product. Please make sure the product is safe in the packaging so no damage will occur on the way back to our warehouse. We recommend that you double-pack the item to protect it from shipping damage.

We recommend returning products including proof of delivery.

For more information, please view our full Returns Policy.

 

How can I check the status of my order or track my shipment?

After your order ships, Giving Tree will send you an email with a tracking code. You can track every step of your package directly from our order tracking page. Customers with a Giving Tree account can also view order history and status.

 

How do I contact Giving Tree Customer Support?

Please call our customer support team at (347)-368-7521 to contact our customer service staff or email us at sales@givingtreehome.com.

Customer Service Hours:

Monday to Thursday: 8:00 am to 5:00 pm

Friday & Saturday & Sunday: Rest

*Please note: All times are U.S. Central Time（UTC/GMT8:00-5:00）

 

My item arrived damaged/defective

Check your order for damage within 48 working hours after the delivery time. In the case of a bathtub, please follow the inspection and/or unpacking documents you received from Giving Tree to protect you from liability for shipping damage. If you cannot reasonably inspect an item that requires a signature on delivery (like most tubs), please sign and print the receipt One crate received - content not checks; This does not guarantee that the shipper will pay the damage claim, but it is more efficient than signing the goods should be "free from damage".

If you are unable to inspect the item upon delivery, please do so within 48 hours.

If your product is damaged in transit, please call our customer support team at (347)-368-7521 or contact us at sales@givingtreehome.com. We will not honor claims made more than 48 business hours after delivery.

Damage in transit is the responsibility of the shipping company/carrier (eg: UPS, USPS, ABF Trucking, R&L Carriers, and FedEx).

Defective items are covered by their manufacturer's warranty. Please call our customer support team at (347)-368-7521within 48 hours of delivery, or contact us at sales@givingtreehome.com. We will make every effort to resolve the issue quickly.

 

The item I ordered was not as described on the website.

Please let us know if you think our description of an item is inaccurate. We take great care to provide the most accurate information about our products, please call our customer support team at (347)-368-7521 within 48 hours of delivery, or contact us at sales@givingtreehome.com. Many times we can reach a satisfactory solution that does not involve returns.

  

 

General help

 

 

What is overflow?

An overflow is an opening that helps prevent flooding by redirecting excess water back into the drain once a certain water level is reached.
Do you have replacement parts?
While we do not have parts available for purchase online, a member of our dedicated customer service team will be happy to place an order for any replacement parts you may need. Please call our customer support team at (347)-368-7521 to contact our customer service staff or email us at sales@givingtreehome.com.

 

Do you ship to Canada?

Please call our customer support team at (347)-368-7521 to contact our customer service staff or email us at sales@givingtreehome.com. For our full shipping policy, please visit our Free Shipping page.

 

Do you offer international shipping?

At Giving Tree, we offer free shipping to all 48 US states on all orders. Orders delivered outside the continental US 48 will be calculated on a case-by-case basis. To place an international order, please call our customer support team at (347)-368-7521 or contact us at sales@givingtreehome.com.

Due to changing import fees, brokerage fees, and government taxes, Vintage Tub & Bath's shipping quotes and fees do not include these fees. Payment of these fees is the customer's sole responsibility unless otherwise stated in the quotation.

For our full shipping policy, please visit our Free Shipping page.

 

What if I have questions about the installation?

Giving Tree offers products under various brands. Due to our large product catalog, we provide all available installation instructions in each product package. Please refer to the Specifications tab on the specific project product page for detailed installation instructions. If you have any other questions, please call our customer support team at (347)-368-7521 or contact us at sales@givingtreehome.com.

 

How to contact customer service?

Please call our customer support team at (347)-368-7521 to contact our customer service staff or email us at sales@givingtreehome.com.

 

Is it safe to shop at givingtreehome.com?

Absolutely. We take security and privacy seriously and take many steps to ensure a safe and secure environment for our customers.

Safety to ensure our customers' safe and secure experience, our website uses SSL (Secure Sockets Layer) encryption. This encryption is a standard security process used by commercial websites to protect your personal and financial data from inappropriate use. You'll know you're in "safe mode" when you see a closed padlock in your browser's address bar.

Privacy Giving Tree will never sell, rent, or give away any information you provide to us to any individual, business, or organization that is not involved in processing your order. The information you provide is only used to process orders, customize your shopping experience, improve our store, and communicate with you.

To provide a great customer experience, our shopping cart, analytics (Google and Microsoft), and remarketing campaigns place small amounts of code, also known as "cookies", on your computer. This is a commonly used code that allows our website to remember your order. You can delete this cookie after your order has been processed. If your browser is set to automatically refuse cookies, you will receive an error message when trying to place an order.

All communications from Giving Tree are email communications regarding orders, catalog requests, promotions, social media, or opt-in. Our website also contains links to our social media accounts such as, but not limited to, Facebook, Instagram, Pinterest, Twitter, and Houzz. Interaction with these features is governed by the privacy policy of the company that provides it.

If you would like Giving Tree to delete all of your user data, please contact our Customer Service at (347)-368-7521 to our Customer Support Team, or send us a direct request by emailing us at sales@givingtreehome.com. For more details on our policies, please see our Terms and Conditions of Sale page.

 

Do you provide a warranty?

Each brand offered by Giving Tree comes with a respective manufacturer's warranty. Warranties can be viewed on the product page under the Overview tab. For more specific warranty questions, please call our customer support team at (347)-368-7521 or contact us at sales@givingtreehome.com.

 

Do you have a physical store?

Giving Tree does not have a physical store. All products can be viewed and purchased directly on our website. For questions about products or placing an order, please call our Customer Support Team at (347)-368-7521 or contact us at sales@givingtreehome.com.

 

Where can I follow Giving Tree on social media?

Giving Tree is active on many popular social networking sites, including Facebook, Instagram, Pinterest, TikTok, YouTube, and Houzz. We love having customers share ideas, reviews, and product images. Please use the social icons below or any other page on the site.

 

 

Product Installation Help   

(Please click to view the question)

 

What is the purpose of sink and tub overflows?

What is a Slipper Tub?

How to install a sink?

How to install a toilet?

How do I install a curved shower rod?

How to Install a Kitchen Sink Drain?

How to install a single-hole kitchen faucet?

I need help installing my product.

 

 

 

 

About  Clawfoot Tub

 (Please click to view the question)

 

What are clawfoot tubs made of?

Are acrylic clawfoot tubs durable?

Do claw foot tubs crack tiles?

Are claw foot tubs comfortable?

Are claw foot tubs difficult to get in and out of?

How much does a clawfoot tub cost?

Why are clawfoot tubs so expensive?

 

 

 

 

About  Freestanding Bathtub

 (Please click to view the question)

 

Bathtub Drain

Are freestanding tubs difficult to clean?

Are freestanding bathtubs practical?

Are freestanding bathtubs more expensive?

 

About  Farmhouse Sink

 (Please click to view the question)

 

Do farmhouse sinks stain?

How to clean a farmhouse sink?

Are farm sinks durable?

Do farmhouse sinks need special cabinets?

Which farmhouse sink should I buy?

How much does a farmhouse sink cost?

 

About  Bathroom Cabinet

 (Please click to view the question)

 

What is a bathroom cabinet?

What is the best bathroom vanity?

Can bathroom cabinets be raised?

How to install bathroom cabinets?

About  Base Sink

 (Please click to view the question)

 

What are standing sinks made of?

Are all base sinks the same height?

Are floor-mounted sinks difficult to install?

Are pedestal sinks outdated?

.

About  Showers

 (Please click to view the question)

 

Shower Head Buying Guide

What is a pressure balance valve?

What is a thermostatic valve?

Can your shower be installed outdoors?

About Faucet

 (Please click to view the question)

 

Bathroom Sink Faucet Buying Guide

Kitchen Faucet Buying Guide

Bath Faucet Buying Guide

Are your faucets lead-free?

 

Giving Tree understands that getting your items in a timely manner is important to you.

Shipping Info

• Free standard shipping in the contiguous USA.（excluding Alaska, Hawaii etc.）
• For other areas, you need to contact us at sales@givingtreehome.com to confirm the shipping cost and pay for it yourself.
• We do not deliver to FPO, APO, and PO Box addresses.
• Most orders are shipped via UPS or USPS or Fedex.

Shipping & Delivery Estimates

Receiving time = Processing time +Shipping time

Small Package(Faucets, showerheads, etc.)

• Order processing time: 1-3 working days
• Shipping time: 3-5 working days

Big Package(Bathtubs, shower doors, etc.)

• Order processing time: 1-3 working days
• Shipping time: 7-14 working days

Pre-sale Products

• Expect it in : 4-6 weeks

Note:

• If you purchase an item that is in stock, your order will usually be shipped the next business day, but please understand that there may be instances where it may take longer.
• Our items are already in our U.S. warehouse and can generally be shipped within 48 hours on business days.
• When force majeure is encountered, processing of orders will be delayed.
• Please know that all estimated times are based on business days.

Affected by Covid-19, there will be some delay on the delivery.

Large or Heavy Item

Large or heavy item carriers will contact you to schedule delivery. Someone will have to be on hand to meet the driver and sign for the package. The driver will lower the package to the ground and place it curbside at the end of your driveway. Placement of item on driveway, sidewalk or in the home and package removal is not provided. This is a large, heavy item, so arrange to have additional people help you. Please keep the product packaging. You'll need it if you have to return your item.

Tips: If you receive a large package damage or abnormal, please make a "damage" mark on the signature or rejection slip.

Orders Tracking

You will be sent at least 2 emails for each order you place:

• Once you’ve placed an order, you will receive an Order Acknowledgement email to confirm your order details.
• Once your item ships, you will receive a Shipment Confirmation email including your order number, the carrier's information, the date and time the order was placed, the status of the order, and package tracking numbers for items that have shipped.

For the exact locations of your shipment, please click Order Tracking. Enter your tracking number to check the logistics information.

Expedited Shipping

If you need to expedite the logistics, please contact us at sales@givingtreehome.com. Expedited shipping is available at an additional charge and is non-refundable on returns.Expedited logistics can only be guaranteed to be faster than the logistics normally used, and no specific timeframe can be determined.

Reminders

• When placing an order, please review your personal information (i.e. shipping address, phone number, email) carefully to avoid any issues or delays in getting your order. Thank you!
• We are not responsible for any return shipping cost if the product didn’t meet your expectation or placed the wrong order after the order has been shipped out.
• Delivery might take longer during holidays or weekends. 

Lost or Damaged Packages

If your package arrives damaged, or if you are missing any items from your order, please contact us immediately at sales@givingtreehome.com. We will take care of the problem as soon as possible. Please be sure to save your box and all packing materials in case an inspection or pickup is needed.

The delivered status is displayed in your logistics information. If you can't find the item.You need to contact the shipping company as soon as possible. In the case of confirming that the item is lost. File a claim with the shipping company immediately. Then contact us at sales@givingtreehome.com. After you provide the evidence, we will arrange the re-shipment for you immediately. 

Product Warranty Policy

All products are warranted to the original owner to be free of manufacturing and mechanical defects from the date of the original purchase. If a defect is found, we will provide a replacement part or product, or make the appropriate adjustment.

Our products are usually warranted for 1-3 years, with different times for different types of products.

Normal wear and tear from daily use is not covered. For example, the look of materials such as copper, bronze, nickel, teak, and bamboo without a protective varnish or finish can be expected to naturally change over time and with normal use. Other exclusions include damages incurred as a result of installation, replacement, or repair, and damages due to improper cleaning, misuse, or neglect. 30 days free exchange & return.

If you have any question, please email us at sales@givingtreehome.com.

We take pride in quality products customized by you. We want you to be completely satisfied with your purchase. Most of our product is custom and non-returnable, so please ensure you've made the appropriate measurements and understand installation instructions before placing your order. 

General Return

You are free to initiate a return within 30 days of receipt whenever you are not satisfied with the product, but you have to pay for the return or exchange cost if no quality issues are involved. After 30 days of signing, we only provide warranty service and do not offer returns. For general return you need to keep the original packaging, for more detail see Why Should I Keep the Original Packaging. Item(s) must be:

• In brand-new condition
• Uninstalled and/or non-assembled
• Unused, no pieces missing
• With original tags and packaging
• All mounting hardware and instructions are included.

Please note that we do not offer any refunds if any of the above conditions are missing.

Non-returnable Items:

• Clearance items
• Customized items
• Items damaged through normal wear and tear.
• Items marked “Non-Returnable” on the product page

Please note, any items returned without authorization will not qualify for a refund and be rejected on delivery to our returns center.

Faulty or Damaged Products

1. Upon receipt, please inspect your purchase and notify us of any missing parts, faults, damage or incorrect items immediately. You are advised to contact our customer service within 48 hours of receiving your items if there is an issue with the product. such as the faucets leaking while installed, open package missing accessories and damage to tub after opening, please make sure to take some pictures or a quick video demonstrating the problem. Providing pictures of the product, the packaging and the labels on the outside will allow us to greatly speed up the process for you.

2. All product issue inquiries may be best informed us within 30 days of receipt along with the three types of pictures mentioned above, otherwise, after-sales inquiries after 30 days of receipt might be affected negatively due to uncertain factors outside of the time frame.

3. Please note that we do not cover the repair fee if unauthorized handyman services were hired.

General Return Process

• Please kindly DO NOT discard any of the shipping box or packing materials.
• Contact customer service via email sales@givingtreehome.com and explain the specific situation.
• At least a full view picture of the product needs to be provided so we can assess its condition and return eligibility.
• Non-quality returns are at your own expense and will be sent back to our returns warehouse with a tracking number emailed to us. (Untrackable return will delay refund)
• For defective products or shipping damage, we will cover the return shipping costs and provide a return shipping label.
• After receiving the item(s) and checking it is correct, you will be refunded within 48 hours.The refund will be made to the account that the funds were originally drawn from.

Note:

Credit card payment refund, please allow up to one billing cycle for your account to be credited. Please do not request a charge back from your credit card company during the return process due to the time it takes to resolve charge back disputes. It is usually better to be patient and wait for the return process to run its course. Or if an unusual delay occurs, feel free to contact us for assistance.

Since PayPal charges a 4.4% fee on orders placed with PayPal, this amount is charged by PayPal, so refunds are not refundable. And PayPal will also charge a $10 fee for refunds. Therefore, orders paid with PayPal will be charged 4.4% plus a $10 fee for refunds.

Supplement Terms

1. Damaged items means items that have been damaged in shipping.

To help you efficiently, please report to customer service about the damaged product within 3 business days after you received the item and do not discard the damaged item&its packaging. See I Receive a Damaged Item for further details.

2. Undeliverable and Refused Package

If the delivery attempt is unsuccessful for reasons such as refusal, invalid address, or lack of signature, resulting in reshipment or cancellation, you will be responsible for the additional handling and shipping fees that might occur.

3. If you send it back by yourself, please choose guaranteed logistics

Damaged product box – 15% fee
Return to an incorrect location – 25% restocking fee
Products damaged during shipping cannot be refunded

Send your package

If possible, pack the item in the original shipping box or a sturdy plain cardboard box. Remove or cover any pre-existing labels or stickers. Print the return number and return address label included in the email and attach it to the box with clear packing tape. The box is completely sealed to ensure the item can be transported safely.For self returns, returns sent via other carriers (including UPS, USPS, etc.) are subject to shipping charges at the customer's expense.

Return Address

3849 s Delsea dr D0000，Power 13021
Vineland NJ 08360
United States
6204913724
Power warehouse-13021-JC 

Contact Us

Email: sales@givingtreehome.com