SHIPPING & WARRANTY

Givingtree understands that getting your items in a timely manner is important to you, so we process your order swiftly. Free standard shipping in the contiguous USA. Ship within 3 - 7 business days.  Please note that because we make every effort to ship your product as quickly as possible, once the shipping process begins we are unable to make any changes to your order.

 

ABOUT SHIPPING

If you purchased a bulky item (eg: bathtub/faucet/sink/mirror/toilet/cabinet/shelf) requires US truck delivery.

We will provide the tracking number within 3-5 working days. Generally, there will be logistics information within 7 working days after the waybill number is provided. Items will arrive within 5-7 business days after dispatch.
Products are sent to you with Truck Delivery. We'll call you in advance to schedule the best delivery time. Truck Delivery includes shipping only. It does not include inside delivery, unpackaged, or moving; it is the recipient's sole responsibility to arrange for removal from the curb, uncrating, and inside delivery. In-stock items arrive within 3 to 7 days with Truck Delivery. Please inspect your purchases within 48 hours of receipt and give us a call with any issues or concerns. We cannot accept returns on a damaged or defective Truck Delivery item if it is not reported within 48 hours of delivery.

If you bought anything else: UPS Ground
The other of our items ship via UPS Ground unless otherwise indicated. Item will shipped after ordered 3-5 business days, and take 7-15 business days to reach you. You will be emailed a UPS tracking number when your product is shipped. If the value of order is less than $59.99, you need to pay $9.99 for shipping.We provide free shipping for $59.99+. We do not take responsibility for the taxes if they are incurred during the shipping process.

Affected by Covid-19, there will be some delay on the delivery.

 

TRACKING YOUR ORDER

Once your order leaves our warehouse, a tracking number will be emailed to you. The tracking number will generally be updated within 7 working days.

 

LOST OR DAMAGED PACKAGES

If your package arrives damaged, or if you are missing any items from your order, please contact us immediately at sales@givingtreehome.com. We will take care of the problem as soon as possible. Please be sure to save your box and all packing materials in case an inspection or pickup is needed.

The delivered status is displayed in your logistics information. If you can't find the item.You need to contact the shipping company as soon as possible. In the case of confirming that the item is lost. File a claim with the shipping company immediately. Then contact us at sales@givingtreehome.com. After you provide the evidence, we will arrange the re-shipment for you immediately.

 

PRODUCT WARRANTY POLICY

All products are warranted to the original owner to be free of manufacturing and mechanical defects from the date of the original purchase. If a defect is found, we will provide a replacement part or product, or make the appropriate adjustment.

We provide 1 years warranty to our customer.

Normal wear and tear from daily use is not covered. For example, the look of materials such as copper, bronze, nickel, teak, and bamboo without a protective varnish or finish can be expected to naturally change over time and with normal use. Other exclusions include damages incurred as a result of installation, replacement, or repair, and damages due to improper cleaning, misuse, or neglect. This warranty does not cover products installed outside of the United States and Canada. 30 days free exchange & return.

 

If the product is used commercially or in a multi-unit setting, Giving Tree Home warrants the product to be free of manufacturing and mechanical defects within five years from the date the product is delivered. We marked Warranty year under every product.

If you have any question, please email us at sales@givingtreehome.com.